A premises is liable to be disconnected on the following grounds:
- Consumer is a defaulter in making payments of the electricity bill(s).
- Consumer is involved in theft of electricity.
- Consumer illegally reconnects their electricity connection.
- Consumer has extended their load beyond the sanctioned load.
- Consumer has made a request for disconnection.
- Consumer is involved in misuse of tariff or using electricity for a purpose other than for which the connection was sanctioned.
- Consumer has not submitted a fresh bank guarantee within 30 days of expiry of the previous bank guarantee.
Disconnection Procedure
The consumer is bound to pay the electricity bill within the due date as specified in the bill, or with the late payment surcharge if paid after the due date. The connection shall not be disconnected if a consumer fails to deposit the current month's bill provided that there are no outstanding previous dues.
No connection must be disconnected on non-payment of the previous month's bill alone. IESCOshall issue a notice of clear seven days along with the second month's bill to the defaulting consumer to either clear the outstanding dues with the second month's bill or face disconnection. The notice may also be printed/stamped on the electricity bill.
In case of non-receipt of payment and upon expiry of the due date given on the second month's bill, the supply of the defaulting premises shall be disconnected. The disconnected supply shall not be reconnected or restored by IESCO until full payment along with late payment surcharge (or payment in allowed installments) has been made.
If the consumer fails to pay the bills of the third month along with arrears of previous two months within the due date given on the third month's bill, IESCO shall issue an Equipment Removal Order (ERO) and remove the metering installation/material, allotting a permanently disconnected code. The electric supply will only be restored upon payment of all outstanding dues and completion of other codal formalities given in the reconnection policy.
Power supply of consumers who are allowed by IESCO to make payment in installments shall not be disconnected provided the consumer is making payment of the installments. If a consumer defaults in making payment of installments, they shall be disconnected without further notice and shall only be restored after receipt of minimum 50% of the dues.
If more than one connection exists in the name of a single owner and any of the connections defaults, IESCO may transfer the outstanding dues of the defaulting connection to the other running connection(s) of the same owner for recovery purposes.
If a consumer extends the existing load beyond the sanctioned load, a notice shall be issued to apply for extension of load within fifteen days. IESCO shall disconnect the power supply if the consumer fails to apply.
Temporary Disconnection on Consumer's Request
In case a consumer shifts to some other location or intends to get disconnected due to any reason, temporary disconnection of supply may be allowed on the consumer's request for a maximum period of eleven months subject to:
- Payment of the final bill up to the day immediately preceding the date of request.
- Exemption in payment of minimum/fixed charges will be admissible for the actual period of disconnection.
- No reconnection fees shall be charged if applied for within seven days after expiry of the disconnection period.
- After the allowed period of disconnection expires, minimum/fixed charges will be applicable even if the consumer does not apply for reconnection.
Permanent Disconnection on Consumer's Request
A consumer who intends to get the premises disconnected permanently shall apply to the load sanctioning officer, who will arrange the final bill. After payment, the officer will issue a permanent disconnection order via ERO. The permanently disconnected consumer will not be responsible for misuse of electric supply from the facility if not removed by IESCO after permanent disconnection.
Reconnection Policy
The disconnected premises shall be reconnected by IESCO on the application of the consumer up to a maximum of ten (10) years subject to clearance of all outstanding dues and payment of fixed/minimum charges.
Cost of material to be recovered at the time of reconnection:
- Material removed shall be kept in the sub-division for 365 days. No cost shall be charged if reconnection is applied for within 365 days.
- If the disconnected consumer applies after 365 days but within three years, credit on depreciated value of the removed material shall be given, provided the cost of material was originally paid.
- If application is made after three years, no credit of the cost of the removed material shall be given.
Security Deposit for Reconnection
- If the security deposit has not been adjusted against arrears and disconnection is less than 365 days, no additional security deposit will be charged.
- If disconnected for more than 365 days but the deposit hasn't been adjusted, the difference in amount between the existing deposit and the deposit payable at prevailing rates shall be charged.
- If the security deposit has been adjusted against arrears and the period is more than 365 days, the full security deposit at prevailing rates shall be charged.
Option of New Connection instead of Reconnection
Disconnected consumers with a disconnected period of more than three years and up to ten (10) years may opt for a new connection subject to clearance of all previous dues. Consumers having a disconnection period of more than ten (10) years are not eligible for reconnection and must apply for a new connection (they shall be given priority).
Disconnection Declared Null and Void
If a connection is disconnected by IESCO and subsequently the action is declared null and void by NEPRA/Court of Law/competent forum, no fee/charges on account of reconnection fees, minimum charges, or security deposit is chargeable to the consumer.