7.1 Tariff
Tariff means the rates, charges, terms and conditions for generation of electric power, transmission, interconnection, distribution services and sales of electric power to consumers by IESCO (Islamabad Electric Supply Company). IESCO shall charge only such tariff from consumers as is approved by NEPRA (National Electric Power Regulatory Authority) and duly notified by the Government of Pakistan from time to time.
7.2 Availability of Schedule of Tariff
The schedule of tariff as approved by NEPRA and notified by the Government of Pakistan shall be made available in IESCO offices and shall be provided to the consumers on demand free of cost. The schedule of tariff will also be made available by IESCO at its website. All consumer queries/clarifications in respect of applicable tariff shall be adequately addressed by IESCO.
7.3 Power Factor Penalties
The penalties for low power factor shall be levied according to the “Terms and Conditions” of the approved tariff of the respective category.
7.4 Change of Tariff
The following consumer categories are eligible to apply to IESCO for change of tariff:
(a) Consumers of General Supply — Residential (A1), Commercial (A2), General Services (A3) — are eligible to apply for change of tariff from one category to another. For example:
i) A1 to A2 or A3 ii) A2 to A1 or A3 iii) A3 to A1 or A2
(b)Commercial Category into Industrial Category (B1 & B2 only) and vice versa.
(c) Seasonal industrial connection to non-seasonal and vice versa.
(d) Tube well to industrial; however, industrial connection cannot be converted into tube well connection until completion of one year from date of energization and fulfillment of other formalities.
Terms and Conditions for Change of Tariff
(a) Change of tariff will be allowed by the connection sanctioning officer.
(b) Change of tariff will be allowed if no dues are outstanding.
(c) The consumer shall make payment of Security Deposit at prevailing rates, subject to adjustment of already paid Security Deposit.
(d) A new contract on the prescribed form (Annex II) is to be executed between the consumer and IESCO.
The consumer shall apply at least 30 days in advance for the change of tariff to the competent load sanctioning officer, and shall submit required documents (Annex I). IESCO shall process the case and accord approval within thirty (30) days of receipt of application.
7.5 Misuse of Tariff
The consumer shall in no case use the connection for a purpose other than for which it was originally sanctioned. In case of violation, the consumer is liable for disconnection and legal action.
IESCO shall serve seven days' clear notice to the consumer found misusing the sanctioned tariff. IESCO shall immediately change the tariff and determine the difference of charges for the previous period of misuse, however not exceeding two billing cycles in the absence of documentary proof.
If any consumer uses higher MDI (e.g. B-1 consumer uses load above 25 kW), IESCO shall immediately issue notice for change of tariff to B-2. Charging of difference of tariff or power factor penalty shall not exceed six (6) months retrospectively.
7.6 Application of Wrong Tariff
Application of the correct tariff is the responsibility of IESCO at the time of sanction of connection. In case of application of a wrong tariff which is lower than the applicable tariff, no differential bill will be debited against the consumer account. However, where a higher tariff has been charged, adjustment/credit for six (6) months shall be allowed retrospectively from the date of pointing out the discrepancy.