Access to / At the Consumer's Premises
A duly authorized employee of IESCO shall be entitled at all reasonable times, and on informing the occupier of their intention after giving a notice of clear 24 hours (No notice is required for conducting a raid in case of theft/illegal abstraction of electricity), to enter the premises to which energy is or has been, or is to be supplied by IESCO, for the purpose of:
- Examining, inspecting and testing the electric supply lines, meters, maximum demand indicators or other measuring apparatus, electric wires, fittings, works or an apparatus for the supply or use of energy, whether belonging to IESCO or to the Consumer.
- Ascertaining the amount of energy supplied or the electrical quantity contained in the supply or the apparatus.
- Removing, where a supply of energy is no longer required, or where IESCO is authorized to take away and cut off such supply, any electric supply lines, meters, maximum demand indicators or other measuring apparatus, fittings, works or apparatus belonging to IESCO.
- Doing all other things necessary or incidental to the proper supply or maintaining such supply to the consumer's premises.
Facilitation to be Provided by the Consumer
IESCO's authorized staff member has access to meters, service connections, and other property owned by it which may be located in the consumer's premises for purposes of installation, maintenance, operation or removal of the property at the time service is to be terminated.
The consumer's utility system shall be open for inspection by authorized representatives of IESCO. The consumer's failure to do so within a reasonable period of time may result in disconnection. Consumers must provide access to all electric meters upon request for billing purposes. If a premises is unoccupied/locked, an appointment to obtain meter readings will suffice for a maximum period of two (2) months. After that, a new appointment will be required to update the readings.
Power Factor Penalties
The penalties for low power factor shall be levied according to the "Terms and Conditions" of the approved tariff of the respective category.
Property Damage
IESCO is not responsible for any loss or damage caused by any negligence or wrongful act of a consumer or their authorized representative in installing, maintaining, operating or using any or all appliances, facilities or equipment.
The consumer will be held responsible for damage to IESCO's meter installation and other property or facilities resulting from the use or operation of appliances and facilities on the consumer's premises, including but not limited to damage caused by electricity, steam, hot water or chemicals.
If a consumer, new applicant, developer or other person is found to be responsible for any damage done to IESCO's property, such damages shall be reimbursed to IESCO.
Liability of the Consumer for Damage to IESCO Apparatus
The consumer shall be solely responsible for and shall pay for any loss of, or damage to, any electric supply lines, meters and/or other apparatus in use of the consumer for supply of energy purposes, whether caused maliciously or through negligence or default on the part of the consumer or any of their employees, except reasonable wear and tear and loss or damages arising out of defects in the aforesaid electric supply lines, main fuses, meters and/or other apparatus belonging to IESCO on the consumer's premises.
Failure of Supply Due to Force Majeure
IESCO shall not be liable for any claims for loss, damage or compensation whatsoever, arising out of a failure of supply when such failure is due to Force Majeure.
Obligations of Consumers
Consumers who operate equipment which causes detrimental voltage fluctuations (such as but not limited to, hoists, welders, x-ray apparatus, radio transmitters, elevator motors, compressors and furnaces) must reasonably limit such fluctuations upon request by IESCO.
The Consumer will be required to comply with the necessary corrective measures. Separate service is required for x-ray units over 5 kVA, welder units over 3 kVA, radio transmitters and resistance welders. IESCO may require consumers to provide, at their own expense, special furnace type transformers, reactors, and capacitors sufficient to limit secondary short-circuit current values.
In such cases, IESCO shall furnish energy at 11 kV. The consumer should also make arrangements to filter out or prevent harmonic distortions traveling onto/interfering with IESCO's system.
Disconnection of Supply for Non-Compliance
IESCO may disconnect the supply to a consumer if:
- The consumer has not fulfilled an obligation to comply with this manual;
- IESCO has given the consumer seven (7) Business days' written notice of disconnection (such notice to be in addition to the notice already given); and
- The consumer fails to comply with the notice.